Introduction
The Iris Scanner may occasionally fail to scan an iris. This troubleshooting guide will help you fix this issue.
Tools
No tools specified.
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The iris scanner can operate both indoors and outdoors.
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However, strong sunlight will be detrimental to the image quality!
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The use of the plastic goggle is recommended in order to achieve the appropriate lighting conditions for the optimum image resolution.
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The scanner may fail to recognise an iris when:
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The upper eyelid and eyelashes cover most of the iris pattern.
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To solve this, ask the user to keep his/her eye wide open so that most of the iris pattern is visible in the image.
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The scanner may fail to recognise an iris when:
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The user's eye was not aligned properly with the camera.
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The user was not looking at the inner circle of the camera.
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To fix this, use the plastic goggle to help the patient achieve the proper alignment.
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